FAQs

Our Story

IMO Rapid Transfer is an innovative platform dedicated to solving money transfer issues faced by various people in Bill payments, sending and receiving funds to/from others.

We are not a bank. With us you get low fees and real-time foreign exchange rates

 It's easy. To get your money to family and friends instantly, you only need an email address or wallet number, with IMO Rapid you get the lowest transfer charges and it’s easy to use, convenient and yet highly secure

Getting Started (Customers)


1. Visit, www.imorapidtransfer.com to get Registered, Click on the register button in the top right of the screen or click here.

   2. Visit any of our branches around you and provide us with your First name, Surname, Phone number, and email address for temporary wallet opening

   2.1. Our Branches will provide you a temporary Wallet account, with low daily limit transactions,

   1.2. Temporary wallet account can be upgraded, in your wallet account settings, by setting up and providing all the required information’s, such as your secret pin, Password, Government Valid IDs, profile Picture (avatar) and complete house address verification


To open IMO Rapid Wallet account is free, fast, and easy.

Yes, you can. Wallets can be accessed on the web using your browser of choice. Simply visit www.imorapidtransfer.com on your web browser.

My Account

Yes, IMO Rapid Transfer is safe. We do not have access to any of your personal information, usernames or passwords. We also do not have access to your bank account. We simply serve as the platform for you to access your wallet accounts. IMO Rapid adheres to the highest standards in security in order to keep your data private and secure. All your data is protected with a 256-bit encryption level and the data exchanged with IMO Rapid using SSL in order to create a highly secured connection between users and IMO Rapid servers. We work to bring you a great service, with the peace of mind that your information will be protected and secured.


1.Yes, IMO Rapid Transfer Runs multiple currency wallets in one account, with IMO Rapid Transfer, account you can have more Than one Wallet in the same account, with this you don’t need to create more accounts, By defaults, you may get currency not suitable to your choice, worry not, in the same Account you can click on an exchange button, change the low amount to any currency you desire, zoom your wallet will become two in one account.


         2. you can also archive that by a chat with our customer care center for an additional currency wallet.

Note: this might require additional verification



All buttons in IMO Rapid Transfer user’s dashboard represents its meanings and functions,


Airtime button: can be used to purchase airtime or mobile top-up

Pay bill button: can be used to pay utility bills, such as internet and TV subscription and many more

Ticket: Can be used to communicate with IMO Rapid Transfer Admins for assistance on your account related issues

Dispute can be used to communicate between  your recipient,  IMO Rapid Transfer team and you,

Transactions, can be used to view all your successful and failed transactions, date and time,

Dashboard, can be used to view your successful and failed Transactions, and also wallet balances.

Exchange button can be used to, Exchange your currency from one wallet to another.

Deposit button can be used to deposit money from your bank or other financial company to your IMO Rapid Transfer Wallet

Send/Request, these two the button can be used to send Money from an IMO Rapid Transfer user to another Imo RapidTransfer user or none User

*Request, Can be used to request Money from IMO Rapid Transfer user or none user, click here to read request money policy

Payout Button can be used to send money across the border or send to any Bank and Mobile money in our supported countries

When you try again, make sure that you take a clear, centered picture of yourself matching with our gesture pose, with your mobile phone camera.

Photo verification can be denied if proof of Identity is not clear, preferable identity proof colored, 

Photo Verification can be denied if uploaded, from a mobile device, preferable method instant Camera photo submission

Photo Verification with black and white proof of identity is subject to be rejected.

Reasons for rejection in Document Verification

1.      Name, Date of Birth, and Nationality doesn’t match the details provided

In some cases, the user misspells or enters wrong details in a hurry and it doesn’t match with information extracted from the ID document.

2.      ID document is not an accepted type

IMO Rapid Transfer accepts authentic identity documents for verification such as government-issued ID cards, passports, and driver's licenses.

Temporary ID cards in Black and White are subjected to be rejected,

3.      The picture of the uploaded ID document is not clear

The uploaded photo must display a complete, readable, and color image of the document. The image needs to be of the physical document if a user uploads a screenshot or displays a picture from another screen, or edited picture, it’s subject to be rejected.

Another reason for verification failure is unclear information on the document. Common issues are:

Light obstructing information

Blurry image

Full document not visible, i.e. hiding some piece of information

Black and White image

Deposit / Wallet Funding
fund your wallet with bank cards; log in to your IMO Rapid wallet account click on Deposit. Simply follow the steps to add your card and fund your wallet instantly.
Yes, To fund your Wallet via Mobile Money: Go to Deposit, Choose the Payments Method Option,  Mobile Money, setup amount you wish to fund your wallet with, click confirm, our system will send a one-time password to your mobile money number, after confirming in your mobile money wallet, the amount will automatically reflect in your wallet.
You will see all the details you need inside your wallet after you choose the option in the Deposit Funds section. Please make sure you study all the important info there including limits for your transfers and other rules. You will receive all bank details at the final step. Please make sure you use exactly the details we show you including the beneficiary name. You are not the beneficiary of these banks. Please do not specify your own name as a beneficiary. Always copy all information from the invoice. Invoices you received from us are not an obligation. You can send a different amount (as long as it is within the limits), or not send any transfers at all. If you need, you can just get a new invoice on each bank wire

Funding Your Wallet with Bitcoin:     Click on Deposit  select Coin payment  and confirm by signing into your Coin payment account  the amount will automatically be added to your IMO wallet account;


NOTE:


Central Bank of Nigeria and Bank of Ghana, ban on cryptocurrency, has put these countries funding and disbursement of BTC in fiat or satoshi on suspension,
funding wallet via bitcoin can now be accepted only  in  countries that accept bitcoin and other cryptocurrencies,


Disbursement / Payout
Yes, To send Money to none IMO Rapid Transfer User, our system will send a notification email to the receiver, with a short description on how to sign up and receive the fund

Yes you can send money without having IMO Wallet Account, or might have gone above your daily limits.

Kindly visit any of our accredited agents located near you and carry on with your Transactions


Yes IMO Rapid Transfer, system will notify you via. SMS and Email attached to your wallet account


Yes you can transfer money from your IMO Wallet, to any banks in your country, to send from your IMO wallet to bank account, use Payout Button and follow steps to add your desired bank account number, select bank name and confirm account details.


Note:


1.In most cases 99.9% transactions are processed instantly and are final, the moment you send a payment in IMO Rapid Transfer, we process your transaction immediately and debit the funds from your Wallet and make them available to your friend in less than a minute. If you want to get the funds back, simply have your friend send you back your payment for the same amount, or you can simply request it back from them using this link click here (they will have to approve your request though). Please
Note:
2.if you sent a payment to a contact that doesn’t have Wallet with us, you will be able to cancel that payment by tapping the “Cancel this payment” button on Transaction history showing in the payment. This can only be done as long as the person you have sent it to has not signed up. Once the recipient signs up to IMO Rapid Transfer, with the email you sent the payment to, we will credit their account with the funds you sent and at that point you will not be able to cancel the payment. For more details about cancelling a payment, please email reach out to our Customer Support team at support@imorapidtransfer.com



Yes you can transfer money from your IMO Wallet, to any mobile money network in your country, to send from your IMO wallet to bank account, use Payout Button and follow steps to add your desired Mobile Money number, select Momo network provider, add Momo user name and confirm account details to complete your transactions.


Note:


1. In most cases 99.9% transactions are processed instantly and are final, the moment you send a payment in IMO Rapid Transfer, we process your transaction immediately and debit the funds from your Wallet and make them available to your friend in less than a minute. If you want to get the funds back, simply have your friend send you back your payment for the same amount, or you can simply request it back from them using this link click here (they will have to approve your request though). 

Note:

2. if you sent a payment to a contact that doesn’t have Wallet with us, you will be able to cancel that payment by tapping the “Cancel this payment” button on Transaction history showing in the payment. This can only be done as long as the person you have sent it to has not signed up. Once the recipient signs up to IMO Rapid Transfer, with the email you sent the payment to, we will credit their account with the funds you sent and at that point you will not be able to cancel the payment. For more details about cancelling a payment, please email reach out to our Customer Support team at support@imorapidtransfer.com


You can send money through your IMO Rapid Wallet to anyone around the world by clicking Payout button; in some countries, you may not find send to bank account, 


You can send money to IMO Rapid Transfer user, click on send/Request in your wallet dashboard, put receivers email address, amount, and message, confirm, the value will be added to the receivers wallet instant,


Bank Deposits

Funding your Wallet with Bank Transfer;   login to your IMO Rapid wallet account click on Deposit, set up the amount you wish to fund your wallet with, IMO Rapid System will display our Partnered Bank in your country Details, Transfer and screenshot your transaction receipt, upload to your wallet, wait for 10mins or less for admin verification.

Note;  if your bank Transfer transaction receipt screenshot doesn’t show your name, or the name in your IMO Wallet account doesn’t tally with your Transfer receipt, this might required more verification, we advice you open a ticket or chat with our customer center.

Due to security-related limitations, we do not accept bank transfers sent to you by other people. You can only send a personal transfer to fund your IMO Rapid Wallet account from a bank account in your name. Please make sure both of these names match before sending any transfers.

funding your wallet with Bank Deposit; login to your IMO Rapid wallet account click on Deposit, setup amount you wish to fund your wallet with, IMO Rapid System will display our Partnered Bank in your country Details, Rush to any of the nearest banks, make deposit and upload your deposit slip and click confirm, wait for admin verification, before fund will be added to your wallet account.

        Note: This funding method works in such a way that we cannot guarantee any specific processing time. It all depends on how fast the Deposits arrives to our bank account, Before contacting us, please check whether the transfer is shown as pending inside your account. If it is, it means that our account (your deposit) haven’t been credited


 Contact us by creating a ticket with full Transaction details including amount, currency, and Transaction Date, Transaction Screenshot/ receipt, we will  find and process your transfer manually.

Transaction Failur
Regrettably no - In most cases 99.9% of transactions are processed instantly and are final The moment you send a payment in IMO Rapid Transfer, we process your transaction immediately and debit the funds from your account and make them available to your friend in less than a minute. If you want to get the funds back, simply have your friend send you a payment for the same amount, or you can simply request it back from them using this link click here (they will have to approve your request though). Please note: if you sent a payment to a contact that doesn’t have a Wallet with us, you will be able to cancel that payment by tapping the “Cancel this payment” button on the Transaction history showing in the payment. This can only be done as long as the person you have sent it to has not signed up. Once the recipient signs up to IMO Rapid Transfer, with the email you sent the payment to, we will credit their account with the funds you sent and at that point, you will not be able to cancel the payment. For more details on payments, cancellation reach out to our Customer Support team at support@imorapidtransfer.com or chat us live on www.imorapidtransfer.com

Most payment failures are caused by one of the following reasons:

  • Non-sufficient Funds (NSF) this is similar to a "bounced check." This happens when you try to pay more than is available in your bank account. Please note that while IMO Rapid doesn’t charge you for NSF, your bank may. Please refer to your bank for details.
  • Your bank did not authorize this specific payment. This may happen the first time you use the service. Once you authorize your bank, you should be able to transact.   
  • Your biller refused the payment. IMO Rapid will let you know if this is the case and you can contact your biller for more information.
  • To protect you from accidental double-payments, IMO Rapid may reject identical payments (same amount to the same biller) made immediately after each other.
  • Our Third-party  refused the payments due to some reasons; in some cases if such occur the reason for such rejection may display to your screen or send Via. SMS or email
Imo Rapid Might reject your transactions if your account related or suspect  to any Fraudulent activities

We want to support a healthy digital payment ecosystem—one that is trustworthy and transparent and works for users, and business owners. The policies are designed not only to abide by laws but to ensure a safe and positive experience for our users. This means that our policies prohibit numerous and excessive failed transactions, in other to comply with our Anti-MoneyLaundering Policy

International Remittance

Yes you can send money from your IMO Rapid wallet to another country banks accounts and Mobile Money

To transfer from Local currency to another Country, Firstly, deposit into your wallet, click on the Payout button, set the amount your sending, select wallet source, select Payout currency and follow the prompt

Mobile Application

Go to the Google play or IOS and windows store on your device, download the IMO Rapid Transfer application on your device,

Monthly Maintenance Charge

No. There are no subscription fees, No monthly account maintenance fees, or any other hidden fees you may find elsewhere.

Getting Started (Merchant)
Merchant

As IMO Rapid Accredited Merchant your Commissions are paid directly into your IMO Rapid Transfer wallets account on each successful the transaction you make.


Yes. You can have more than one merchant account, but I don’t think you need that,

 Merchants who wish to have more branches around their country can create additional unlimited Agent account from there Merchant Dashboard, Monitor all their activities,

Difference between our Merchant platform and Agent Platform

Merchant Take the lead and sale
Agent, sale but not the lead

  • No annual or monthly fees are involved; all you need is a computer, an internet connection, and depending on your country, a printer.
  • Get free marketing and sales starter packs for your retail location(s).
  • Receive, free of charge, training and money transfer software updates.
  • Take advantage of 24-hour customer service support.



As Merchant, you can offer your customers the speed and quality they need for their money transfers, as well as benefiting from the excellent reputation of an established operator in the remittances sector.
Our Merchants earn an average of $500 per month. It’s up to you to maximize your revenue by generating more transfers through us.




Commission, are displayed in Transaction History and can also be monitored Under each currency wallet



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+233303979715

Toll Number

+1 8774139818

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