1. Introduction

Terms and Conditions for IMO Rapid Transfer Account

This document outlines the terms and conditions governing your IMO Rapid Transfer personal account (hereinafter referred to as "your account") and its associated services. It also encompasses additional essential information that you should be aware of.

These terms and conditions, together with our Privacy Policy and any other relevant terms applicable to our services, constitute a legal agreement (the “Agreement” or the “Terms”) between:

1. You, the account holder; and
2. Us, IMO Rapid Transfer, which includes IMO Rapid Trans Ltd, IMO Rapid Transfer Limited, and respective subsidiaries.

It is imperative that you understand the functionality of your account. You may request a copy of these terms and conditions at any time via the IMO Rapid Transfer app or access them at IMO Rapid Transfer.

2. General Terms

These General Terms govern your use of IMO Rapid Transfer’s services, which encompass mobile applications, websites, software, hardware, and other related products and services (collectively referred to as the “Services”), regardless of whether these Services are provided by IMORapid Trans Tech Ltd or any subsidiary or affiliate thereof. By either clicking “Accept” or utilizing any of the Services, you acknowledge and agree to these General Terms and any policies referenced herein (the “Policies”), including provisions that limit IMO Rapid Transfer’s liability and mandate arbitration for any potential legal disputes. You further agree to any additional terms specific to the Services you utilize (the “Additional Terms”). For further information, you may find our FAQs helpful; however, please note that these FAQs do not constitute part of our agreement with you.

3. Eligibility for Service

Age and Capacity: To create an account and access or use the Service as a Sender, you must be at least eighteen (18) years of age and possess the legal capacity to enter into binding contracts as per applicable law. Additional restrictions may apply. When you request the opening of an account, we, or an authorized representative, will require information pertaining to you and the source of funds you intend to deposit into your account. This process is conducted for various reasons, including credit score verification, identity validation, and compliance with legal and regulatory obligations. Our Privacy Policy provides further details on how we utilize your information for these purposes. Upon receipt of the necessary information, we will proceed with the opening of your account

4. Restrictions

you may not submit or receive a transaction on behalf of any other individual

5. Offer and Acceptance:

By accessing our website or downloading our app and entering the requisite information, you present an offer to be bound by these terms.
Please note the following restrictions: • You may not open more than one IMO Rapid Transfer personal account. • You may not utilize a personal account for business purposes. • You may not open a new account if we have previously closed your account. Should it be determined that you have opened another account without our consent, we reserve the right to block and freeze this account pending investigation. If you wish to use an account for business purposes, you must apply for a business account in accordance with our Business Terms.

6. Duplicate Accounts

IMO Rapid Transfer may refuse to create duplicate accounts for the same user due to security and identification requirements. We reserve the right to deny the establishment of duplicate accounts or accounts linked to bank accounts that do not belong to you. In such cases, IMO Rapid Transfer reserves the right to close these accounts without prior notification.

7. Keeping Your Information Current

It is essential that you keep your personal information up to date and notify us immediately of any changes. Should we discover any inaccuracies in your provided information, we will update it accordingly. To fulfill our legal and regulatory obligations, we may occasionally need to request additional information from you (for example, if your spending patterns increase). We kindly ask that you provide this information promptly to avoid any disruption to your account or our services.

8. Your Privacy

Privacy Protection:

The protection of your privacy is of utmost importance to IMO Rapid Transfer. Your passwords are securely stored on IMO Rapid Transfer servers in an encrypted format. We do not disclose your account details, postal address, or email address to any third party except as required by law and as outlined in our Privacy Policy.
1.

Data Security:

Sensitive information transmitted between your browser and the IMO Rapid Transfer website is secured using Secure Socket Layer (SSL) encryption. When submitting sensitive information, you should always verify that your browser can validate the IMO Rapid Transfer certificate.
2.

Authorization for Disclosure:

To facilitate the digital opening of your account, you authorize IMO Rapid Transfer to disclose your personal information, such as identification documents, to third parties for the purpose of conducting customer due diligence or Know Your Customer (KYC) checks. Once your account is established, you further authorize IMO Rapid Transfer to disclose your personal information as necessary in investigations of fraud or other unlawful activities where we deem it reasonable and appropriate to do so.
3.

2.Mandatory Verification

Before using the Service, we are required to conduct mandatory customer verification. To fulfill this requirement, we may request physical verification and/or photographic evidence of your identity, such as a copy of your passport. This information can be submitted by scanning and uploading it to the IMO Rapid Transfer website or providing it to our helpdesk.
4.

3.Database Verification:

IMO Rapid Transfer reserves the right to access various government and private databases to verify your information (referred to as “electronic ID”). If specific databases match the information you have provided, we may not require photographic evidence of your identity.

4. Discretionary Refusal

IMO Rapid Transfer reserves the right to refuse to accept any new user or transaction at its discretion. If incomplete details are provided or if you do not supply the requested information necessary for customer verification or compliance with anti-money laundering regulations, we retain the right to decline the account opening and/or transaction.

9. Transaction History

You can access details of executed payment transactions and other information pertaining to your Account by logging into IMO Rapid Transfer and navigating to the "My Transactions" tab.

10. Using the Service

User Responsibility:

You are solely responsible for ensuring the accuracy and validity of the information you provide. IMO Rapid Transfer will process transactions based on the information supplied by you and shall not be liable for any erroneous credits to receivers. If a transaction is returned, you may either:

(i) Create a new transaction and instruct us to reprocess it, or
(ii) Request a refund

Should you choose to reprocess the transaction, please note that IMO Rapid Transfer reserves the right to do so at either the exchange rate at which the original transaction was completed or at current prevailing rates. You will also be responsible for any additional bank charges and administrative fees incurred during the reprocessing. If you prefer a refund, IMO Rapid Transfer will issue a refund after deducting any applicable fees, third-party charges, and foreign exchange adjustments incurred during the processing of the transactions.

11. Obligations

12. Transaction Validity

1. Each transaction you create will have a specified validity period based on the time it was initiated on the IMO Rapid Transfer platform. This period may be subject to change at our discretion and will be communicated to you at the time of transaction completion.
2.

Service Availability:

We will periodically identify the currencies and countries for which our Services are available on the Website. The availability of currencies and countries is subject to change at our discretion.
3.

Timing of Funds:

While we strive to ensure that funds arrive at the Receiver’s bank account or payment account within the stated timelines, we do not control the time taken by the Receiver’s bank or payment provider to credit and make the funds available.
4.

Compliance Checks:

Please be aware that the aforementioned timelines are contingent upon all necessary security and customer identification checks being performed in accordance with our guidelines. Should further investigation or additional information be required from you, we will notify you; however, this may lead to the cancellation of the transaction. If required by regulatory authorities, we may withhold your funds in connection with any transaction processed through our website.

13. Exchange Rates

IMO Rapid Transfer makes reasonable efforts to conduct transactions at exchange rates aligned with the mid-market rate. We rely on aggregated information from third-party sources and do not guarantee that the rates will match any specific benchmark source at any given time.
We reserve the right, at our sole discretion, to refuse a transaction, including but not limited to the restriction of creating a new transaction or canceling an ongoing transaction. For transactions that we refuse, we will notify you as promptly as possible, provide a reason where feasible, and arrange for a refund where applicable. Notably, the exchange rate may fluctuate between the time of posting a transaction and when we receive your funds. If the rates differ significantly, we reserve the right to adjust the rate accordingly.

14. Limitation of Liability

15. Processing Refunds

IMO Rapid Transfer will process refunds within a reasonable time frame. Typically, bank transfers take between 1–16 working days to appear in your Wallet. In instances where funds are held by compliance teams of our payout partners or by the beneficiary’s banks, refunds cannot be initiated until the funds are returned to us by the payout partner or beneficiary bank.
Refunds are generally processed by IMO Rapid Transfer at the end of each working day. However, should you require an expedited refund, please contact us at support@imorapidtransfer.com. For urgent requests received within working hours, we will gladly prioritize your refund request may apply with an additional charge .

16. Communications

We are obligated to provide certain information to you in writing. By accepting this agreement, you consent to receive communications from us electronically, either via email, SMS, or through notices posted on our social media platforms

17. Complaints

We are dedicated to delivering the highest standards of service. If you feel we have not met these standards, please submit your complaint to us via ticket or at support@imorapidtransfer.com

18. Merchant Transactions

when making a payment to a Merchant of IMO Rapid Transfer, you will be required to confirm the transaction. At this time, you may also be requested to enter your Password or PIN depending on the channel. By entering your Password or PIN to confirm the transaction you agree and confirm that you authorized the transaction. You cannot directly reverse or cancel any payment once it has been approved by you.

19. Flagging and Suspension

20. Termination and Suspension

We reserve the right to terminate or suspend your account under the following circumstances:

1. If you breach any condition of these Terms of Use or any specific terms applicable to certain services;
2. If you violate, or we have reason to believe you are violating, any law or regulation governing your use of our services;
3. If we have reason to suspect that you are involved in fraudulent activities, money laundering, terrorism financing, or any other criminal activities;
4. If we believe that your Wallet account has been compromised, or for other security reasons related to potential fraudulent activities or misuse of data.

21. Contact Information

For any inquiries, discrepancies, or suspected unlawful activities, please contact our support team at support@imorapidtransfer.com.

For further details, you may refer to the full terms on the IMO Rapid Transfer app or the website.